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Find an answer before your next adventure.
11 answers to explore
What is a travel eSIM?
A digital SIM profile for a compatible, unlocked phone. It can provide mobile data abroad without a physical SIM card.
How will I install it?
After checkout we email you a QR code with installation instructions. You can install it before you travel.
View installation guide ↗Can I keep my number?
You can keep WhatsApp registered to your existing number. Calls and texts on your home SIM remain subject to your carrier’s charges. Check your dual-SIM and roaming settings.
What does Unlimited mean?
Unlimited plans give 2GB a day at full speed, then a slower speed for the rest of the day.
Can I use hotspot?
Hotspot use can depend on your plan and the local network. Contact support before you buy if you need it.
What if my phone is not compatible?
Do not purchase an eSIM for an incompatible or locked device. Check your exact model, regional variant and carrier lock first. Ask support if you are unsure.
When does my plan start?
Your plan starts when you first connect, not when you buy.
What about refunds?
Read our refund policy for the current terms. Contact support before taking recovery steps or deleting a profile.
Read refund policy ↗What is an eSIM?
An eSIM is a digital SIM built into compatible phones and tablets. You install it with a QR code instead of inserting a plastic card.
When should I install my eSIM?
You can install this eSIM before your trip. Turn it on when you want to use its mobile data. Your usual number stays on your primary SIM.
How do I get help?
Use the contact page. Support email is hello@ibnfly.com.
Check your phone before travelling
Use an unlocked, eSIM-capable device. Check the exact model and regional variant with your manufacturer or carrier.
Explore installation guidance ↗Ask a question ↗